Shipping & Returns
SHIPPING POLICY
At ZuKalfen.com, we offer free standard shipping on all orders delivered to eligible addresses within the United States. There is no minimum purchase requirement and no hidden shipping fee.
We currently ship only within the United States. We do not ship internationally at this time.
Our products may be shipped directly by trusted third-party suppliers or authorized merchant partners located in the United States. Because products may be fulfilled from different locations, an order containing multiple items may arrive in separate packages, on different dates or through different shipping carriers. You will not be charged additional shipping fees for separate deliveries.
Delivery dates are estimates 3 to 7 work days and are not guaranteed unless we expressly state otherwise. If we cannot ship your order within the time frame stated at the time of purchase, we will notify you and provide the available options, which may include accepting the delay or cancelling the affected order for a full refund.
ZuKalfen remains your point of contact for questions concerning your order. If your tracking information shows that a package was delivered but you did not receive it, or if your package arrives damaged, incomplete or incorrect, please contact us promptly at contact@zukalfen.com. We will review the matter with the supplier and shipping carrier and explain the available resolution.
RETURN & EXCHANGE POLICY
Please inspect your order immediately after delivery to confirm that all products are correct, complete, and free from damage.
If an item arrives damaged, defective, incomplete, or different from what you ordered, contact ZuKalfen Customer Support within 7 calendar days of delivery at contact@zukalfen.com.
Please include:
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Your full name and order number
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A description of the problem
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Clear photographs or a short video showing the item, packaging, and shipping label.
After reviewing your request, ZuKalfen will explain the available solution. Depending on the circumstances, this may include a replacement, exchange, partial refund, or full refund.
Please do not return an item to the address shown on the original package. Products may be shipped by different supplier partners, and the correct return instructions must first be provided by ZuKalfen. Unauthorized returns may not be accepted.
If a return is approved, we will provide the appropriate return address and instructions. Any approved refund will be issued to the original payment method after the returned product has been received and inspected, where a return is required. Processing times may vary depending on the payment provider.
Your satisfaction is important to us, and ZuKalfen is committed to making your shopping experience simple, secure, and worry-free.